Menu

Privacy statement

Lennmedia is a hosting and telecom provider focused on the business market. Services Lennmedia offers include (web) hosting, server colocation, Internet, (mobile) telephony, cloud solutions and 247 services (such as alarms).

When offering these services, data are processed. The processing of this data is usually (technically) necessary to make our services possible.

The privacy statement explains how Lennmedia handles the data it holds. In addition, you can read what data we process why and what rights you have.

Who is responsible for processing your data
Lennmedia offers business services, as well as services to individuals. This means that Lennmedia provides both hosting and telecom services to consumers and businesses. In case the contractor is a company, the company where you work is responsible for the use of your data. We have made mutual agreements about the careful handling of your data. More information about these agreements can be obtained from your employer.

What personal data Lennmedia processes
This section summarizes the data used for each service. An explanation for each column:
(a) Type of service: for which service data are used. The 'General' column contains data used for multiple services or not processed for a service.
(b) Type of data: what data are being processed.
(c) Retention periods: how long the data will be kept.
(d) Responsible party: who is responsible for the data. 'Instructing party' means the person or organization to whom we provide our services and from whom we have received data.
e) Ground for processing: on what legal basis the data is used.

Type of serviceType dataRetention periodsResponsibleSoil for processing
GeneralName, phone number and e-mail address of the contact person (from your organization).Until end of serviceLennmediaExecution of agreement
Address where services are provided.Until end of serviceContracting partyExecution of agreement
(Company) name and address for billing purposes.Until end of serviceContracting partyExecution of agreement
Traffic information e-mails, telephony and Internet in the context of a legal interception requirement or information request.Six monthsLennmediaLegal obligation
Information supplied by user for support questions.Until end of serviceLennmediaExecution of agreement
Call recordings when you call us.90 daysLennmediaJustified interest. Lennmedia uses these conversations to optimize our services and as proof of agreements made.
ColocationName, access history and fingerprint.Until end of serviceLennmediaExecution of agreement, independent access to data center
Internet ConnectionServiceId connection, LineId and public IP address.Until end of serviceContracting partyExecution of agreement
VoIP telephonyIP address and MAC address device, name and phone number contacts.Until end of serviceContracting partyExecution of agreement
Mobile telephonySIM card number, device number (IMEI), border crossing messages and bundle notifications.Until end of serviceContracting partyExecution of agreement
VoIP and mobileUsage data: who, where, when and how many calls were made.Six monthsLennmediaExecution of agreement
Audio recordings of your conversations if you purchase this functionality.Depending on the userContracting partyExecution of agreement
247 AlarmKey holder contact information.Until end of serviceContracting partyExecution of agreement
Website and smartphone applicationsVisitor statistics, functional and statistical cookies.One yearLennmediaJustified interest. Lennmedia uses this data to improve its website and applications, to see which features or articles are popular and to strengthen security.
WebsiteCompleted data contact form.One yearLennmediaExecution of agreement

How personal data is used
First, it processes Lennmedia Your data for the provision of services. For example, to provide a mailbox, we need to know your mail address. In order to provide you with a mobile subscription, we need Lennmedia have your phone number.

In addition, it uses Lennmedia data in solving technical problems.

Your data is also used to improve the security of our network, for example by adjusting our firewalls or spam filter.

Finally, your information is used to optimize our services and improve our website.

Which parties the personal data is shared with
To provide certain services, it makes Lennmedia use of third parties. To the extent that these parties have access to your information in performing these services, we have Lennmedia contractual and organizational measures in place so that your data is only processed for the above purposes. If a supplier is located outside Europe (EEA), we guarantee Lennmedia That the processing of your data is subject to the same safeguards as if it were processed by a supplier in Europe.

Lennmedia is obliged in some situations to hand over your data to the authorities, for example in connection with a criminal investigation. Also when calling the emergency number 112 is Lennmedia required to include your phone number.

If you have a shielded phone number, we will provide your number to other providers for the purpose of shielding the called number on the bill.

What rights you have
Based on European privacy laws, you have several rights that you can exercise regarding your data. This section describes your rights. If you wish to exercise one or more rights, please contact us. You can do this by sending a letter to our address or by sending an e-mail. In order to process your request Lennmedia at least the following information from you:

- your full name;
- your address;
- A copy of a valid identification document (be sure to watermark the copy and cover the Citizen Service Number).

In order to safeguard your rights, it may be necessary in some cases to receive additional information from you.

Access to your data
You have the right to know what data about you is held by Lennmedia are processed. You can submit a request for inspection to us by letter or by e-mail. Our contact information can be found at the bottom of this page.
Correction of your data
If the data about which Lennmedia are not correct, you can have the incorrect data corrected. Please contact us to do this. We expect you to indicate in your message or letter which data is incorrect and how it should be corrected.

Objection and deletion of your data
In certain cases, you can request us to stop processing your data and delete it. Such a request is possible, for example, if you no longer use our services or if you have serious objections to the processing of your data. If you have serious objections to the processing of your data, we expect you to indicate in your request what your objections are.

Limiting processing
If you want to correct or delete your data, you can - during the time your request is pending with us - have the processing temporarily stopped. Despite a possible restriction, we may continue to store your data. If it becomes clear that your request is justified, we will carry out your request. Is Lennmedia believe that your request is unfounded then the processing of your data will resume.

Transfer of your data
You can request from us a copy of your data that we hold. The copy will concern only the data we have processed with your consent or for the performance of your agreement with your service provider. We will provide the copy in a common file format.

Filing a complaint with the regulator
Are you not satisfied with the way Lennmedia your privacy? Please contact us so we can find a solution together. In addition, you can file a complaint with the regulator, the Personal Data Authority.

Withdrawal of consent given
If you have consented to the processing of your data you can withdraw this consent at any time. For example, withdrawing consent can be done in the application's settings menu if the application has asked for consent. It is not necessary to Lennmedia Send a letter or e-mail telling you that you are withdrawing your consent.

Contact details
If you have questions or wish to exercise your rights you can contact us in several ways contact record.

If you have any questions or wish to exercise your rights, please contact us in writing or by e-mail.

Lennmedia
Bredaseweg 108a
4902 NS Oosterhout
info@lennmedia.nl

Lennmedia may modify the content of the privacy statement. This statement was last updated on May 14, 2018.